Privacy Policy

Last updated: [DATE PLACEHOLDER]

Who we are

Alberto Ricci LTD, company number [COMPANY NUMBER PLACEHOLDER]. Registered address: [REGISTERED ADDRESS PLACEHOLDER]. We trade from 126 High Street, Forres, IV36 1NP.

Email: info@albertoricciltd.co.uk. Phone: 01309 679938.

Data we collect

When you send an enquiry we collect your name, phone number, email address, the service you are asking about and your message.

If you accept analytics cookies, Microsoft Clarity collects how you use this site, such as pages viewed, clicks, scrolling, device type and browser.

If you arrived from an advert or campaign link, we also keep the link details, such as the source, with your enquiry.

Lawful basis

We use your enquiry details because it is in our legitimate interests to reply to you, and to take steps you ask for before any work begins. We only use analytics cookies if you give consent.

How we use and store data

We use your details to reply to your enquiry. We keep general enquiries for 12 months, then delete them. We do not sell your data.

Third-party processors

• Website hosting: [HOSTING PROVIDER, e.g. Cloudflare, CONFIRM]
• Enquiry handling (CRM): [GoHighLevel, CONFIRM]
• Microsoft Clarity: analytics, only after you click Accept
• Google Maps: only if you choose to load the map

Marketing and opt-out

We do not send marketing unless you ask us to. If you do hear from us and want it to stop, contact us and we will remove you.

Your rights

Under UK GDPR you can ask to see, correct or delete your data, restrict or object to how we use it, and withdraw consent at any time. Contact us using the details above.

You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.